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Terms and Conditions of Sale of Products

Please read these terms and conditions carefully. They contain very important information about your rights and obligations, as well as warranty and liability limitations that may apply to you. By placing an order for Products, you (“Customer”) accept and agree to these terms and conditions. A binding contract will only be formed upon Sony giving notice of its formal acceptance of an order. Acknowledgment of receipt of an order shall not constitute acceptance of an order.

1. Parties and Definitions

Sony Europe Limited (”Sony”) is the seller of Products and/or the supplier of Services for the purposes of Customer’s rights and concerns relating to Products and/or Services.

Sony Europe Limited is a company registered in England and Wales, with registered company number: 2422874. Registered office is at The Heights, Brooklands, Weybridge, Surrey, KT13 0XW, United Kingdom. Local Address: Da Vincilaan 7 - D1, 1935 Zaventem, Belgium. VAT BE0452161045. Citibank account number: 12652730 (IBAN: GB63CITI18500812652730, BIC: CITIGB2L. Sony can be contacted by e-mail at support@shop.sony-europe.com and by telephone on the contact number(s) mentioned in Sony websites. The following are Sony’s VAT numbers in those countries to which Sony supplies Products or renders Services where it is registered for VAT:

  • ATU61283337

    Austria

  • BE0452161045

    Belgium

  • DK32892027

    Denmark

  • FI23356632

    Finland

  • FR46390711323

    France

  • DE811410652

    Germany

  • NL801493638B01

    The Netherlands

  • CZ24819361

    Czech Republic

  • EL997673579

    Greece

  • NO995461005MVA

    Norway

  • IE9506961I

    Ireland

  • IT07325570963

    Italy

  • PT980449502

    Portugal

  • ESW8261659J

    Spain

  • SE516405843901

    Sweden

  • GB636110080

    United Kingdom

  • PL5262965818

    Poland

  • CHE-116.046.801 MWST

    Switzerland

In these terms and conditions Sony Europe Limited is referred to as “Sony”, “we” or “us”; “Sony Group Companies” are Sony Corporation, and any entity, firm or corporation, the majority of whose shares or equity is owned or controlled directly or indirectly by Sony Corporation; “Customer” or “you” refers to the person (a natural person or other legal entity) who orders Products or Services via this or other Sony websites or a Sony telephone call centre, and whose order for Products or Services is accepted by Sony; “Contract” is the contract containing these terms and conditions, formed by Sony’s acceptance of your order; “Invoice” is the invoice issued by us to you for the price of the Products and/or Services; “Order” means an order placed by you in accordance with these Terms; “Order Acknowledgement” is Sony’s acknowledgement of receipt of your order, by e- mail or other medium (including telephone), this does not consitute acceptance of your order; “Order Confirmation” means the order confirmation is issued by us to you indicating acceptance of your order; “Products” are the products listed as items for sale on Sony websites; “Services” are any, chargeable or free, services available from Sony through Sony websites and telephone call centres, for example, delivery or packaging services; “Terms” are these terms and conditions of sale; “Sony websites” are the websites operated by or on behalf of Sony including those located at the internet domain with the URL https://shop.sony-europe.com and “day” refers to a calendar day.

2. Languages

The following is a list of the languages in which these Terms are available and the countries in which they apply. Where a country appears more than once in this list, you may choose the language version that applies to your transaction from the options presented:

  • Language

    Country/Countries in which the language version applies

  • Czech

    Czech Republic

  • Danish

    Denmark

  • Dutch

    The Netherlands, Belgium

  • English

    United Kingdom, The Republic of Ireland

  • Finnish

    Finland

  • French

    France, Belgium, Luxembourg, Switzerland

  • German

    Germany, Austria, Switzerland, Luxembourg

  • Greek

    Greece

  • Italian

    Italy

  • Norwegian

    Norway

  • Polish

    Poland

  • Portuguese

    Portugal

  • Spanish

    Spain

  • Swedish

    Sweden

3. General – Application of Terms and Conditions

Your purchase of Products or Services, whether through a Sony website or a Sony telephone call centre, is subject to these Terms and no other terms or conditions shall apply. These Terms override any other terms or conditions referred to by Customer or in any course of dealing.

4. Placing Your Order – Order Acknowledgement, Order Confirmation

By placing an Order, you make an offer to us to purchase the Products and/or Services you have selected on these Terms. We may or may not accept your offer at our discretion. Any Contract is dependent and conditional upon Sony’s verification of availability and confirmation of both your Order and your credit card or other payment details. If we accept your Order, we will notify you of our acceptance by issuing an Order Confirmation. Generally, Sony has 14 days as of the receipt of your placed Order for such verification and confirmation. As long as Sony has not confirmed both of the above mentioned points, Sony is not obliged to provide Products and/or Services.

Sony may in its sole discretion accept or reject orders, or advise you of its inability to process orders.

Information contained in our advertising, brochures, other written materials, on the Sony websites or given to you by our agents or employees constitutes an invitation to treat. No such information constitutes an offer by us to supply any Products and/or Services.

You may place an Order by:

  • Filling in the order form on the Sony website and clicking on the appropriate submission button; or
  • Telephoning us on designated telephone numbers mentioned on the Sony websites.

Please note that Sony does not deliver Products and/or Services to certain regions within some countries as listed in clause 11. In the event your Order has been placed from a country where delivery to certain regions is excluded by Sony, you will be notified via a pop-up window which will appear during your order process.

Purchases must be made from the Sony website in the country where you are resident.

When you place your Order, Sony will send you an Order Acknowledgement by e-mail. Such Order Acknowledgement may be automatically generated and shall not constitute an acceptance of the Order. Sony websites through which orders can be placed contain automatic means for identifying and alerting you to certain types of input error before you place your Order. Such means may not identify all errors or omissions and you should ensure that the information you submit in your order is accurate and complete.

We will send your Order Confirmation to you by e-mail. If we cannot accept your Order we will contact you by email or telephone.

We maintain records of Orders, Order Acknowledgements and Order Confirmations and retain these for a reasonable period following delivery. We recommend that you retain a printed copy of these Terms with a copy and/or note of your order, Order Acknowledgment, Order Confirmation, payment method acceptance and invoice as evidence of purchase.

5. Placing Your Order – Using a Sony e-Voucher

If you want to place an Order using a Sony e-Voucher, the Terms and Conditions of Sony e-Vouchers will apply in addition to these Terms.

6. Product Information and Availability Changes

Sony continually updates and revises Products and Services. Sony may update, revise and/or discontinue Products and/or any peripheral products as well as Services at any time. Sony may revise prices for Products or Services listed as available items on Sony websites at any time. A price remains valid only for the duration of the day on which Customer visits the page of the Sony website displaying that price or the day on which Customer is informed of the price by Sony (through a telephone call centre or otherwise). Sony displays current Products at www.sony.eu and on local or country specific Sony websites, such as www.sony.co.uk.

In addition to Products which are localized and fitted out for your country of Order, Sony may offer non-local Product versions (for example: offering an English version PC, equipped with an English keyboard, guarantee card, instruction manual, etc. on the German Sony website). Whenever you access Product information of such a non-local Product version, you will be warned and may receive detailed information. Regardless of our provided Product information, should you decide to place an Order for such a Product, your purchase will be processed under these Terms.

Sony endeavours to maintain Product and Service availability. However, Product and Service availability constantly changes and different Products and Product groups or Services may have different availabilities. All acceptances of Orders are subject to availability of the relevant Product(s) or Services. Sony reserves the right to prioritise orders and to allocate limited stock between orders as it deems fit.

Any weights and measurements stated on Sony websites are approximate, all monitor and television screens are measured diagonally and all monitor and television screen images are simulated pictures.

7. Price

The prices of Products or Services are those which apply at the time of Customer’s Order.

All Product prices displayed include VAT (or other revenue tax). Additional charges such as shipping or handling costs, transport insurance, levies or charges of any authorities, or otherwise required by applicable law may be charged in addition to the applicable Product price and will be indicated to you prior to placing the Order on the Sony website or communicated to you by the call centre agent and will also be set out in the Invoice sent to you by e-mail.

8. Manner of Payment

Sony accepts payment by approved credit card. Other payment methods will be subject to Sony’s prior agreement through its telephone call centre or otherwise. Payment options may vary from country to country.

9. Terms of Payment

Customer must tender payment (via an accepted credit card or other payment means accepted by Sony) in the currency as indicated in the Invoice, on or before the delivery of Products or Services unless otherwise agreed with Sony. Invoicing and payment collection by Sony may be effected through third parties.

Sony may take payment for your Order before sending your Product. However, the taking of payment shall in no case constitute acceptance of your Offer nor the conclusion of a contract. If we are unable to deliver your Order after having taken payment, you will be reimbursed in full.

For credit card payments, Customer must provide his or her valid credit card number and other requested details either in the relevant purchase “check-out” section of the relevant Sony website or to the telephone call centre agent, when Customer orders Products or Services. For Orders placed using credit cards, Sony will take payment in full within 48 hours of receipt of your Order.

10. Account Information

You are solely responsible for 1) providing true, accurate, current and complete information about you as prompted in the Sony website account details section or as requested by a Sony telephone call centre agent (“Account Information”), and 2) maintaining and promptly updating Account Information to maintain its accuracy, currency and completeness. You are solely responsible for the security of any password provided to you for purposes of facilitating Product purchases or other matters via this and other Sony websites. Sony shall not be liable for any unauthorized use of passwords.

11. Delivery

Products or Services will be delivered or rendered to mainland delivery addresses in Austria, Belgium, Czech Republic, Denmark, Germany, Greece, Finland, France, Italy, Luxembourg, The Netherlands, Norway, Poland, Portugal, Republic of Ireland, Spain, Sweden, Switzerland and United Kingdom.

Sony will use its discretion in selecting a reputable carrier and appropriate means of delivery. Sony may deliver Products or Services by instalments in any sequence as far as they are reasonable for the Customer. Where Products or Services are delivered by instalments, each instalment is deemed to be the subject of a separate Contract. No default or failure by Sony in respect of one or more instalments will affect the Contract in respect of Products or Services previously delivered, or undelivered Products or Services.

12. Delivery Date

Sony aims to deliver promptly. However, there may be reasons for Sony’s inability to ship according to its target dates (most of which are beyond Sony’s control). Accordingly, any dates given by Sony for the delivery of Products or rendering of Services are estimates only, and Sony cannot and does not undertake that delivery will occur on any specified dates, except in the event such delivery dates have been explicitly confirmed by Sony as binding.

However, you have the option of cancelling your Order at any stage prior to dispatch of your Products by Sony. You may also have a right to return Products after they have been delivered (see “Your Right to Return and Returns Policy” below).

If Products cannot be delivered or Services rendered by any estimated or target dates given by Sony, Sony may elect to cancel the order and refund any money paid by the Customer. If the delay of delivery is not due to gross negligence or intent on Sony’s side, Sony is solely liable to refund any money paid by the Customer to Sony; right for damages based on delay in such an event is excluded.

13. Title

Sony retains full legal title to Products - including Orders which are financed on an instalment basis - until it has received in full all amounts due on those Products and (to the extent permitted by applicable law) payment on any other Products that you have ordered. Sony reserves rights (subject to applicable law) to terminate Customer’s right to sell or otherwise deal in Products, if payment is not made when due, or if the credit card company declines payment or requires Sony to return any payment made for the Products, for any reason.

Title to any software comprising, included in or with Products remains with Sony, the relevant Sony Group Company or the relevant licensor, notwithstanding payment.

14. Your Right to Return and Returns Policy

You may return purchased Products for any reason for a full refund of the Product purchase price and any standard delivery costs paid within 30 calendar days following the date you receive the Products. To exercise your right to withdraw from your Contract you must provide Sony with an unequivocal statement to inform us of your decision within the above mentioned time period. The easiest way to do so is to contact us by email (customer.service.gb@shop.sony-europe.com) or telephone (0207 365 2413) or by submitting a withdrawal request via the “My Account” section online after having created your personal account on the Sony websites, or using the model withdrawal form.

  • When you contact us you will be given a Sony return reference number. Please display the Sony return reference number prominently on the outside of the parcel in which the Products are returned.
  • Your Sony invoice should be enclosed with the returned Products.

Sony is permitted by law to reduce your refund to reflect any reduction in the value of the Product if you have used the Product beyond normal handling or inspection. If you return Products (1) which you have damaged or used beyond normal handling, (2) parts of which, including components, included products, accessories, packaging, boxes, documents and/or other items are damaged or missing, Sony retains the right either to refuse to refund Product purchase price (subject to applicable local law), or Sony may reduce any payments to be refunded to you for the diminished value of the goods. Any delivery costs paid by you exceeding the standard delivery cost may not be reimbursed.

On return of Products, Sony will, subject to the above limitations, repay the actual amount paid to Sony within 14 days, less any fees and charges due to Sony due to the diminished value of the product, by crediting your relevant credit card or bank account (or ther means) you used as a means of payment for the initial Order.

The issue by Sony of a return reference number shall not constitute an acceptance or acknowledgment that you qualify for the right to return Products or obtain a refund as this will be subject to verification by Sony.

You acknowledge that you may cancel purchased Services for any reason for a full refund of the Services purchase price actually paid within 30 calendar days following the date of the acceptance of your Order, unless the Services were completed prior to the end of the 30 day term with your express consent.

On cancelling Services, Sony will, subject to the above qualifications, repay the actual amount paid to Sony, by crediting your relevant credit card or bank account (or other means) unless Sony has started to perform the services asSony is entitled to reduce the refund for any part of the services supplied up to the point of your cancellation.

15. Exceptions to Right to Return

The right of return for any reason in clause 14 does not apply if you do not purchase Products or Services as a consumer. The right of return and refund does not apply to software sold with Sony products, or as a separate product, if the license seal has been broken and/or shrink-wrap packaging opened. Further, you may not return a Product and claim a refund if the Product concerned is a personalised Product, such as an engraving or other means of individual personalisation made in accordance with your specifications

16. Resale of Parts Etc.

Customer shall not resell Product parts, components or accessories packaged with the Products.

17. Software Licences

All software, including pre-loaded software contained in hardware Products, is licensed and not sold. It is licensed either by Sony or the relevant software owner to you subject to the relevant software end-user licence agreement or other terms included with the software and/or with the Product or Services. Software may not be disassembled, decompiled, reverse engineered, merged or combined with any other software, copied, translated, adapted, varied or modified (save as expressly permitted by applicable law) nor may it be distributed in any form.

Where express software licence terms are not supplied, software is licensed on a non-exclusive, non-transferable, single user basis for use only with the accompanying Product.

If you do not accept the terms of any applicable software license, subject to the exceptions in clause 15 above, you should return the Products within the time period set out in clause 14 above. Note: to qualify for a refund, shrink-wrap software must not be opened (see clause 15 above).

18. Defective Products and Product Guarantees

18.1 Defective Products

Sony is under a legal duty to consumers to supply Products that are in conformity with your contract with Sony.

If your Product is or becomes faulty through no fault of your own then you may be entitled to a refund, repair or replacement of your Product. Please contact the 'Support' section of the Sony website and also refer to the section on Product Guarantees below.

If you have a complaint about the service that Sony has provided then please contact the 'Support' section on the Sony website.

18.2 Product Guarantee rights

Sony provides a commercial guarantee for certain Products, entitling you to a remedy (subject to the applicable guarantee terms and conditions) in the event that your Product requires servicing within the stated period of cover due to a defect of materials or workmanship (“Sony Guarantee”). The guarantee documentation for Sony Products, which sets out the service undertakings under the Sony Guarantee, is available via the ‘Support’ section of the Sony website.

If you are purchasing a Product as a consumer you will also benefit from legal rights under EU law in relation to the sale of defective, non-conforming or mis-described Products, for a minimum of 2 years depending on your country of purchase (national laws may give additional rights). These statutory rights apply, and you may enforce them, whether or not your Product is covered by a Sony Guarantee. These legal rights are not affected by anything else in these terms.

With the exception of any applicable Sony Guarantee or any extended guarantees that may be offered by Sony, and without limiting your ability to enforce your statutory rights, as mentioned above, Sony gives no guarantees with respect to Products or Services.

19. Liability Limitation

These Terms set out the full extent of Sony’s (and other Sony Group Companies’) obligations and liabilities in respect of the supply of, or failure to supply, Products or Services. Sony and Sony Group Companies are not liable to you (or any other parties):

  1. for any indirect, incidental, consequential, punitive or exemplary damages, or for loss of income, profits, bargain, revenue, contracts, goodwill, use, enjoyment, time, data, electronically transmitted orders or other economic advantage (but not to the extent that applicable law prohibits liability exclusions or limitations for intentional torts, gross negligence, damages arising out of product liability or other fault bases), except in the event of damages that result from Sony’s gross negligence or intent as well as in the event of health dangers, life dangers and bodily injuries. The liability according to the product liability law remains unaffected.
  2. for 1) inability to order Products or Services via a Sony website or other media, or 2) damages which occur due to unauthorized access by a third party to your Order account.

This clause and the limitations of liability apply also to Sony or the relevant Sony Group Company named as the guarantor (if any), in the relevant Guarantee.

20. Data Protection and Privacy

By submitting orders you consent to the processing of data personal to you, such as your name and title, address, telephone number, contact details and other personal details (“Personal Data”), in accordance with the terms notified in the Sony ““Privacy Policy”” section of the Sony website or the telephone call centre ordering process; subject to the situation that these Personal Data are required to process your Order and to fulfil our legal obligations.

In certain circumstances Sony may seek additional personal information such as photocopies of identification documents or credit cards for example for identity verification or fraud prevention purposes. Where such additional information is submitted to Sony it shall also be regarded as “Personal Data”.

21. Export Control

You acknowledge that Products licensed or sold to you under these Terms may be subject to export control laws and regulations of jurisdictions including but not limited to, the countries of the European Economic Area. You confirm that, should this be the case, you will not export or re-export them in breach of such laws or regulations.

22. Changes to Terms and Sony Websites

Sony may amend these Terms, including payment and warranty terms, without notice. Sony may provide notices of changes to Sony websites, the Terms and other matters by displaying notices or hypertext links to notices or by simply making the changes on the relevant Sony website. Frequent review of Sony websites and these Terms is recommended. However, Contracts concluded on the basis of previous terms and conditions remain unaffected and Terms, including Product prices are such which apply at the time of Customer’s Order placement.

Although care is taken to ensure the accuracy of the information on Sony websites, they could include inaccuracies or typographical errors, including pricing errors. Sony shall not be obliged to honour, nor be liable in respect of, such errors, except for errors concerning characteristics and nature of the Product/Service (i.e. incorrect product specification) in which case at our discretion, we may offer you with Products or Services which fulfil or are close to the initially described Product specification (if any). Sony and third party suppliers may make improvements and/or changes in Products, Services, service programs, prices and other details described in Sony websites, at any time. Changes are periodically made to update Sony websites.

23. Governing Law, Jurisdiction

The sale of Products and/or Services and these Terms shall be governed by and construed under the laws of Belgium. For all disputes, Customers submit to the exclusive jurisdiction of the Courts of Belgium. However, if you are a consumer, this does not affect your statutory rightsor prevent you from submitting a dispute under the law of, and in the country where you are resident.

24. Other – General

No waiver

No omission or delay on the part of any party to insist on strict performance of any Terms, or in exercising any right, power or remedy under these Terms, shall operate as a waiver thereof, nor shall any single or partial exercise by any party of any right, power or remedy preclude the further or other exercise thereof or the exercise of any other right, power or remedy. Without limitation, no waiver by any party of any breach of any provision of these Terms shall be a waiver of any subsequent breach of that or any other Term.

Circumstances beyond our reasonable control

We will make every effort to perform our obligations under these Terms. However, we cannot be held responsible for delays or failure to perform if such delay or failure is caused by any circumstances beyond our reasonable control such as strikes, terrorist acts, war, supplier/transport issues, governmental or regulatory action and natural disasters. In the event of a delay, we will perform our obligations as soon as reasonably possible.

Severability

If all or any part of one or more of these Terms is or becomes illegal, invalid, unenforceable, or prohibited in any respect under any applicable law or regulation or found to be illegal or unenforceable in whole or in part under any applicable law, or regulation of any jurisdiction or country, or with respect to a certain category of persons, such provision or part shall to that extent, be deemed not to form part of the Contract. The legality, validity or enforceability of the remainder of these Terms or the remaining parts of the relevant Term shall not in any way be affected or impaired thereby (in relation to such jurisdiction or country, or category of persons). The legality, validity or enforceability of such provision under the applicable laws of any other jurisdiction or country or category of persons, shall not in any way be affected or impaired.

25. Statutory Rights

These Terms do not affect (and should not be read to affect) your statutory rights which cannot be waived or limited by contract.

26. Waste Electrical and Electronic Equipment

The Waste Electrical and Electronic Equipment (“WEEE”) Regulations are now UK law. All European Union member states have agreed to reduce the amount of WEEE that is being disposed of in landfill sites. Distributors of new Electric and Electronic Equipment have a part to play in reducing the amount of WEEE going into landfill sites. Sony have “done its bit” by helping to fund the improvement of the UK's recycling network by joining the Distributor Takeback Scheme (Sony's registration No 301226) which helped to establish local Civic Amenity collection. As a consequence of our joining the Distributor Takeback Scheme, Sony will not accept returns of WEEE itself and cannot accept WEEE returns for recycling, neither do we make arrangements for its collection. The crossed out wheelie bin symbol on the product indicates that this product should not be treated as household waste. Instead it shall be handed over to the applicable collection point for the recycling of electrical and electrical equipment. Information on disposal can be obtained from recycle more on www.recycle-more.co.uk. By ensuring this product is disposed of correctly you will help prevent potential negative impacts on the environment and human health, which could otherwise be caused by the inappropriate waste handling of this product. The recycling of materials will help to conserve natural resources.

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